Warranty and Return Conditions

As Kağanlık Nature Equipment, our philosophy is that the people we produce tents can see us as a friend rather than a seller. We provide you with the opportunity to reach us for any suggestions and advice regarding all the products we produce, without time limits. We would like you to know that we are here to provide any repairs and accessories you may need without any time limit.

When you receive your order, be sure to open and check your package next to the cargo employee. Let him keep a record by notifying him of any problems you may find in your products and never take delivery of the product. For the return transactions to be made after the product is received;

The user has to notify kaganlikdogaekipmanlari.com by e-mail within 7 working days after receiving the product that he wants to return the product. You can send your e-mail by selecting the relevant topic from the menu on the contact page.

In the e-mail to be sent, you must indicate the product you purchased, the order number and the number of products to be returned. Please also provide your telephone number where we can reach you in your e-mail.

After receiving the e-mail regarding the return, a confirmation e-mail will be sent to you by kaganlikdogaekipmanlari.com confirming that the product will be returned.

The product is complete with its original invoice (If the invoice of the product you want to return is corporate, you must send it with the return invoice issued by the institution when returning it. The return invoice must be issued without including the shipping share (product unit price + VAT). RETURN INVOICE will not be completed unless it is issued), send the package undamaged, undamaged as a result of usage error and with the documents containing the order number to "www.kaganlikdogaekipmanlari.com" address by the courier company sent to you.

The products to be returned must be delivered complete and undamaged with the box, packaging and standard accessories, if any, in a completely salable condition. The incoming product is first examined by the Return Department.

The products to be returned must be delivered to us within 7 working days following the delivery. If the returned products are found to be damaged or defective in the examination made by Kaganlikdogaekipmanlari.com on the returned products, the returned product fee will be returned to the customer by Kaganlikdogaekipmanlari.com. If the customer returns the product or withdraws from the purchase, (Products not reported within 7 business days will not be taken back by Kaganlikdogaekipmanlari.com.) The returned product will be refunded within ten (10) days from the time it is received by us. The amount of the product for your credit card payments will be refunded to your bank within 7 days after your refund request is approved. Since the reflection of this amount to your accounts after the transfer to the bank is entirely related to the bank transaction process, Andoutdoor.com will not be able to intervene in any possible delays. It may take an average of 2 to 3 weeks for the amount returned to your credit card to be reflected to your account by the bank. Right of Withdrawal cannot be used in the following cases:

The right of withdrawal cannot be exercised in the case of products that cannot be returned due to their nature, which are likely to deteriorate rapidly or expire, for products that are produced in accordance with the special requests and demands of the consumer or that are customized by making changes or additions.

Returns Excluding the Right of Withdrawal

Refunds are not accepted for periods exceeding 7 working days about withdrawal without giving a reason. However, except the Right of Withdrawal; Products that are thought to be a production defect and to be returned should be reported to Kaganlikdogaekipmanlari.com within 1 month at the latest and delivered to us within 7 working days.

The time for inspection of the product depends on the content and nature of the product.

If the product is found to be damaged and defective except for the error of use, the product price will be refunded and the shipping fee paid by the customer will be returned to the customer by Kaganlikdogaekipmanlari.com. If it is determined that there is a usage error in the product as a result of the examination, the product will be sent back to the buyer by Kaganlikdogaekipmanlari.com in the same way with the buyer payment.